Security, Trust and Transparency

Datapharm is trusted by over 320 Pharma companies in the UK as their supplier of medicines information solutions. We therefore set ourselves high standards to ensure that our operations run smoothly and securely, with a responsive service in the case of any threats or incidents.

Our records and accreditations

Cyber essentials certified

for our internal infrastructure and operations

NPS of 80

World class NPS score, awarded by HCPs and Pharmaceutical companies

ISO 9001:2015 certified

for our Quality Management System

99.98% uptime on emc

Industry-leading uptime record for the emc website*

Our best practices

Business Continuity

Our software engineering team are dedicated to ensuring the smooth running of all our services. We use best practice frameworks to prioritise any incidents that may occur and to minimise disruption to customers.

Quality Management

Datapharm follows the ISO9001:2015, an international standard that specifies the requirements for the Quality Management System (QMS) and for which we are audited independently on an annual basis.

The processes implemented at Datapharm ensure that we continually improve our quality management system and deliver high-quality standards. Achieving ISO 9001:2015 certification demonstrates our strong commitment to quality in the provision of services to our clients.

Data protection

Datapharm takes data protection seriously and ensures appropriate policies and procedures are in place to protect the personal data you process. You can find more information about our Privacy Policy, and how we handle users' and customers’ data, on the Datapharm Privacy Policy page.

The latest standard in medicines information

HL7 FHIR

Our medicines data is structured using the new common standard for healthcare information, HL7 FHIR (Fast Healthcare Interoperability Resources).

This means we use an industry-recognised data model, ensuring we are able to comply with internationally-used codes and information standards while supporting our customers for the future of healthcare.